Privacy Policy

Last updated: June 2025

1. Who we are

HiPer Haus is a South Australian business providing MVHR ventilation design and installation, blower door airtightness testing, and heat pump hot water services. Our contact details are:

• Email: hello@hiperhaus.com.au
• Phone: 08 7110 0075
• Location: Adelaide, South Australia

2. What information we collect

We collect personal information only when you choose to provide it to us — for example, when you submit an enquiry through our contact form, call us, or email us directly. This may include:

• Your name
• Email address
• Phone number
• Project details and location

We also collect non-personal, aggregated data through Google Analytics — including pages visited, time on site, and general location (city/region level). This data cannot be used to identify you individually.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and discuss your project
• Provide quotes, arrange site visits and deliver our services
• Send follow-up communication related to your project
• Improve our website and services using aggregated analytics data

We do not use your personal information for unsolicited marketing, and we do not sell or share your information with third parties for their own marketing purposes.

4. How we store and protect your information

Enquiries submitted through our contact form are delivered directly to our business email inbox. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

5. Third-party services

Our website uses the following third-party services:

• Google Analytics — aggregated website usage statistics. Governed by Google's Privacy Policy.

6. Your rights

Under the Australian Privacy Act 1988, you have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at hello@hiperhaus.com.au.

7. Cookies

Our website uses cookies for Google Analytics purposes only. These cookies collect anonymous usage data and do not track personally identifiable information. You can disable cookies in your browser settings at any time.

8. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available at this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us at hello@hiperhaus.com.au or call 08 7110 0075.